FAQ - Frequently Asked Questions

If you have any questions or concerns please email: contactus.shopcosmeticsandmore@gmail.comPlease provide your full name and order number if applicable.

Is there a minimum purchase?

The minimum purchase is $150 dls 

Are the products original?

Yes, all the products on our website are 100% original!

What’s the difference between processing time and shipping time?

Processing time on our website is typically 1-2 business days depending on the volume of orders we are receiving. The processing time is the time it takes for our online department to properly fulfill and package your order. Shipping time is the time from which the carrier ( ex: UPS, USPS) picks up the order and is delivered. Overnight shipping does not equal overnight processing time.

What happens if I’m missing an item?

It is extremely important to record receiving and unpackaging your order. This step is required to confirm the item is missing and helps speed up the process of getting you store credit or a refund.

Can I still get credit for a damaged or missing item after a week of receiving my order?

Claims received more than 2 days after you receive your order will not be accepted. Please submit your claim 1-2 days after receiving your order along with the recording of opening your package.

What Happens if I don’t record opening up my order?

A recording of opening you order is required for all returns. If this is missing, you will not be eligible to make a claim for a damaged product nor missing items.

How long does it take for out of stock items to come back?

Stock lead times vary on a few factors such as the companies' current inventory level. For more accurate information on inventory please call or message us through WhatsApp.

Do I need a seller’s Permit?

If you reside in the state of California and do not have the sales permint we will charge you the taxes, but we will not deny the sale. If you reside outside of the state of California, a seller's permit is not required, but if you want us to remove the tax charge you must send us your ID and email with which you created your account to WhatsApp +1 (562) 399-1841 and wait for confirmation as the process is not immediate. 

Do you use third party companies for shipping?

We offer delivery to local forwarding companies (excluding residential buildings). To opt for this option, click the pick up option and fill in all required information in the notes section. If you prefer, you can also elect to have your own transportation company (that ships to your state) pick up your order at our store.