Returns
All items can be returned as long as the product is in its original packaging and sealed. If the product appears tampered, we can not take it back due to COVID-19 precautions. We will cover shipping costs for defective or incorrectly sent products. Any returned products that are non-defective must be paid by the customer. A restocking fee of 15% will be imposed on the value of the merchandise. All claims must be made within 1-2 days of the package being received. If we do not receive a recording of the merchandise being opened, the customer is no longer eligible to file for store credit or a refund.
Damaged or Defective Product
Due to the quantity of items purchased, there may be a 1-2% defective item rate. We cannot accept returns for the items falling into the 1-2% defective rate category.
Order Change or Cancellation
Please contact@shopcosmeticsandmore.com as soon as possible to change or cancel your order. You may request a change to your order as long as your order is still in being processed. Please call or e-mail during business hours. Once your order has been shipped, you cannot change your order.
How To Return Your Order
Record the Order!
It is the customer's responsibility to record their order from the moment they decide to open it. If you don’t have anyone to help you record, please set the phone in an angle to where we can see the items coming out of the box. This step is essential to confirm all products arrived in good condition or if there are missing products. If you do not submit a recording of opening your order, you are not eligible for store credit or refunds. NO EXCEPTIONS.
Returning Damaged Products:
For damaged products, please take TWO pictures of the damaged products and send it via e-mail at contactus.shopcosmeticsandmore@gmail.com. One picture must be a detailed picture of the damaged part along with the style number. The other picture must be a whole shot of the item. If you see obvious broken items while opening your package, please show the camera to help speed up the process.
For All Returns:
In your email please include the following:
- Your Order Number
- Items you would like to return
- Reason for return
- Images of items
- Video of items
- Items must be returned via USPS only or label provided by Cosmetics & More Customer Service Team. Package must include the following:
- Items must include all the items in the original packaging
- Copy of invoice must be with items being returned
- Reason for return must be included
Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.