PROSA - TEPEZCOHUITE SOAP

Sales Tax & Seller's Permits 

State sales tax is added to California resident orders. 

If you have any questions or concerns please email: contactus.shopcosmeticsandmore@gmail.com. Please provide your full name and order number if applicable.

Is there a minimum purchase?

The minimum purchase is $150 dls 

Are the products original?

Yes, all the products on our website are 100% original!

What’s the difference between processing time and shipping time?

Processing time on our website is typically 1-2 business days depending on the volume of orders we are receiving. The processing time is the time it takes for our online department to properly fulfill and package your order. Shipping time is the time from which the carrier ( ex: UPS, USPS) picks up the order and is delivered. Overnight shipping does not equal overnight processing time.

What happens if I’m missing an item?

It is extremely important to record receiving and unpackaging your order. This step is required to confirm the item is missing and helps speed up the process of getting you store credit or a refund.

Can I still get credit for a damaged or missing item after a week of receiving my order?

Claims received more than 2 days after you receive your order will not be accepted. Please submit your claim 1-2 days after receiving your order along with the recording of opening your package.

What Happens if I don’t record opening up my order?

A recording of opening you order is required for all returns. If this is missing, you will not be eligible to make a claim for a damaged product nor missing items.

How long does it take for out of stock items to come back?

Stock lead times vary on a few factors such as the companies' current inventory level. For more accurate information on inventory please call or message us through WhatsApp.

Do I need a seller’s Permit?

If you reside in the state of California and do not have the sales permint we will charge you the taxes, but we will not deny the sale. If you reside outside of the state of California, a seller's permit is not required, but if you want us to remove the tax charge you must send us your ID and email with which you created your account to WhatsApp +1 (562) 399-1841 and wait for confirmation as the process is not immediate. 

Do you use third party companies for shipping?

We offer delivery to local forwarding companies (excluding residential buildings). To opt for this option, click the pick up option and fill in all required information in the notes section. If you prefer, you can also elect to have your own transportation company (that ships to your state) pick up your order at our store.

Returns

All items can be returned as long as the product is in its original packaging and sealed. If the product appears tampered, we can not take it back due to COVID-19 precautions. We will cover shipping costs for defective or incorrectly sent products. Any returned products that are non-defective must be paid by the customer. A restocking fee of 15% will be imposed on the value of the merchandise. All claims must be made within 1-2 days of the package being received. If we do not receive a recording of the merchandise being opened, the customer is no longer eligible to file for store credit or a refund. 

Damaged or Defective Product

Due to the quantity of items purchased, there may be a 1-2% defective item rate. We cannot accept returns for the items falling into the 1-2% defective rate category.

Order Change or Cancellation

Please contact@shopcosmeticsandmore.com as soon as possible to change or cancel your order. You may request a change to your order as long as your order is still in being processed. Please call or e-mail during business hours. Once your order has been shipped, you cannot change your order. 

How To Return Your Order

Record the Order!

It is the customer's responsibility to record their order from the moment they decide to open it. If you don’t have anyone to help you record, please set the phone in an angle to where we can see the items coming out of the box. This step is essential to confirm all products arrived in good condition or if there are missing products. If you do not submit a recording of opening your order, you are not eligible for store credit or refunds. NO EXCEPTIONS. 

Returning Damaged Products:

For damaged products, please take TWO pictures of the damaged products and send it via e-mail at contactus.shopcosmeticsandmore@gmail.com. One picture must be a detailed picture of the damaged part along with the style number. The other picture must be a whole shot of the item. If you see obvious broken items while opening your package, please show the camera to help speed up the process.

For All Returns:

In your email please include the following: 

• Your Order Number
• Items you would like to return
• Reason for return
• Images of items
• Video of items

• Items must be returned via USPS only or label provided by Cosmetics & More Customer Service Team. Package must include the following:
• Items must include all the items in the original packaging
• Copy of invoice must be with items being returned
• Reason for return must be included

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.