Help Center
How can we help?
If you have any questions or concerns please email: contactus.shopcosmeticsandmore@gmail.com. Please provide your full name and order number if applicable.
The minimum purchase is $150 dls
Yes, all the products on our website are 100% original!
Processing time on our website is typically 1-3 business days depending on the volume of orders we are receiving. The processing time is the time it takes for our online department to properly fulfill and package your order. Shipping time is the time from which the carrier ( ex: UPS, USPS) picks up the order and is delivered. Overnight shipping does not equal overnight processing time. Please take into account that orders placed after 12:00 noon PST will start to be processed the next business day.
It is extremely important to record receiving and unpackaging your order. This step is required to confirm the item is missing and helps speed up the process of getting you store credit or a refund.
Claims received more than 2 days after you receive your order will not be accepted. Please submit your claim 1-2 days after receiving your order along with the recording of opening your package.
A recording of opening you order is required for all returns. If this is missing, you will not be eligible to make a claim for a damaged product nor missing items.
Stock lead times vary on a few factors such as the companies' current inventory level. For more accurate information on inventory please call or message us through WhatsApp.
If you reside in the state of California, a seller's permit is required. If you reside outside of the state of California, a seller's permit is not required.
To opt for this option, click the pick up option and fill in all required information in the notes section. If you prefer, you can also elect to have your own transportation company (that ships to your state) pick up your order at our store.